What We Collect and Why We Use It
When you open an account, we collect your name, email address, phone number, and the e-wallet identifier you use — whether that's a DANA account number, an OVO registered phone, or a GoPay wallet linked to your Gojek profile. We collect transaction records each time a
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deposit or withdrawal is processed through these payment rails. Device data — browser type, operating system, and session timestamps — is logged automatically to support account security and detect unusual access patterns. We do not sell your personal information to advertising networks or unrelated third parties.
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Data shared with payment processors is limited strictly to what is needed to complete your transaction. If you contact our support team, the content of that conversation is stored to help us resolve follow-up queries. Retention periods follow applicable law in the regions where we operate,
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and data is deleted or anonymised once the retention period ends. Availability of certain features and the scope of data handling may vary depending on local law and the eligible region you access the platform from.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.